FAQ
Frequently Asked Questions (FAQ)
Your go-to guide for everything you need to know about shopping with us.
General Questions
Q: What kind of clothing do you sell?
A: We offer streetwear for anyone and everyone. Each piece is designed with style and satisfaction in mind.
Q: Where are you based?
A: We are proudly based in the United States, but we ship worldwide!
Q: Do you have a physical store?
A: Currently, we are an online-only brand. However, stay tuned for any pop-up events or retail collaborations.
Orders & Shipping
Q: Where do you ship to?
A: We ship both domestically and internationally. Shipping options and times will be shown at checkout.
Q: How long does shipping take?
A:
- Domestic: [e.g., 3–5 business days]
-
International: [e.g., 7–14 business days]
Please note: Delivery times may vary depending on location and customs.
Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your location and selected delivery method. We offer free shipping on orders over $70.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link.
Returns & Exchanges
Q: What is your return policy?
A: We currently do not accept returns for wrong size or buyer’s remorse, as each item is made to order. However, if your item arrives damaged or with a printing error, we’ll gladly offer a free replacement or refund.
Please contact us within 30 days of delivery with photos of the issue at vandalstore9@gmail.com.
Sizing & Fit
Q: How do I know which size to order?
A: Please refer to our Size Guide located on each product page. If you’re in between sizes or need help, feel free to contact us.
Q: Do your clothes run true to size?
A: Most of our items are true to size but check the product description for specific fit notes.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more.
Q: Can I use more than one discount code?
A: Only one discount code can be used per order.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in various denominations.
Sustainability & Ethics (Optional)
Q: Are your products ethically made?
A: Yes. We are committed to ethical production practices and partner with manufacturers who ensure fair labor and sustainable methods.
Q: Do you use sustainable materials?
A: Many of our items are made from eco-friendly fabrics like organic cotton and polyester. Check each product page for material details.
Contact
Q: How can I reach customer service?
A: You can contact us at vandalstore9@gmail.com or through our Contact page. We typically respond within 24-48 hours.